Shipping Policy
At Udua, we strive to provide a seamless and efficient shopping experience for our valued Users. Here's a breakdown of our shipping policy:
Order Processing: Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been successfully placed.
Shipping Methods: We offer standard and expedited shipping options. Delivery times may vary based on your location and the selected shipping method.
Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and your location. We may offer free shipping promotions during certain periods, so keep an eye out for those!
Tracking Information: Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
International Shipping: We currently offer shipping within [list of countries]. Please check the shipping options available for your location during checkout.
Delivery Issues: If you encounter any issues with your delivery, please contact our customer support team, and we'll assist you in resolving the issue promptly.
Return and Refund Policy
We want you to be completely satisfied with your purchase from Udua. Here's an overview of our return and refund policy:
Returns:
You have 7 days from the date of delivery to initiate a return. Items must be in their original condition, unused, and with all original tags and packaging.
Return Process: To initiate a return, contact our customer support team with your order number and a brief explanation of the reason for the return. We will provide you with instructions on how to return the item.
Refunds:
Refunds will be issued to the original payment method once we receive and inspect the returned items. Please allow 4 business days for the refund to reflect in your account.
Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
Exchanges: Currently, we do not offer direct exchanges. If you need a different item, please follow the return process and place a new order.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.
At Udua, we value your satisfaction, and our team is here to assist you with any questions or concerns regarding shipping and returns. Thank you for choosing us as your academic shopping partner!