Udua's Privacy Policy

    Last updated: 2025-04-16

    At Udua we are committed to protecting the privacy of our users. This Privacy Policy outlines the information we collect, how we use it, and the choices you have regarding your personal information. By using our website, you agree to the terms outlined in this policy.

    Information We Collect:

    Personal data means any information that can be used to identify directly or indirectly a specific individual. We collect your personal data in order to provide tailored products and services and to analyze and continually improve our products and services. We may collect, use, store, and transfer different kinds of personal data for marketing and personal data optimization purposes.

    You provide us with your personal data when you register your personal details on our website and transact with the same.

    The personal data we collect includes:

    • Information you provide to us: We receive and store the information you provide to us including your identity data, contact data, delivery address, and financial data. These types of personal data may include:
      • Contact details (such as your name, postal addresses, phone numbers, and email addresses)
      • Online registration information (such as your password and other authentication information)
      • Payment information (such as your credit card information and billing address)
      • Information provided as part of online questionnaires (such as responses to any customer satisfaction surveys or market research)
      • In certain cases, your marketing preferences

    Information We Automatically Collect or Obtain from Third Parties

    We automatically gather and store certain types of information about your interactions with the Udua platform, such as your searches, views, downloads, and purchases. Additionally, we may receive data about you from third parties, including our shipping partners, payment service providers, merchants/brands, and advertising networks.

    This type of personal data can relate to your device (such as a PC, tablet, or mobile phone), how you use our websites and apps (as well as certain third-party sites we work with), and/or your personal preferences, interests, or location. Examples of this information include:

    • Your name and age (or estimated age range)
    • Details about your device, operating system, browser, and IP address
    • Unique identifiers linked to your device
    • Information on the web pages you've visited
    • Products you've searched for, viewed, purchased, or added to a shopping basket
    • Time spent on specific areas of our site or app, along with the date and time of your visit
    • Personal data in user-generated content (like blog posts or social media activity)
    • Your social media username or ID
    • Your social media profile photo and other profile details (such as the number of followers)

    Cookies and Other Identifiers

    A cookie is a small file containing letters and numbers that we place on your computer, mobile phone, or tablet with your consent. Cookies help us distinguish you from other users of our website and mobile applications, enabling us to offer you a more personalized and improved browsing experience.

    How We Use Your Information:

    We use your personal data to operate, provide, develop, and improve the products and services that we offer, including the following:

    • Registering you as a new customer.
    • Processing and delivering your orders.
    • Managing your relationship with us.
    • Enabling you to participate in promotions, competitions, and surveys.
    • Improving our website, applications, products, and services.
    • Recommending or advertising products or services that may be of interest to you.
    • Enabling you to access certain products and services offered by our partners and vendors.
    • Complying with our legal obligations, including verifying your identity where necessary.
    • Detecting fraud.

    Legal Basis for the Processing of Personal Data

    We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal data. In almost every case, the legal basis will be one of the following:

    • Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.
    • Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services, and operate effectively, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights.
    • Performance of a contract with you: This would also apply where we need to take steps prior to entering into a contract with you. For example, where you have purchased a product from us and we need to use your contact details and payment information in order to process your order and send the product to you.
    • Compliance with law: Where we are subject to a legal obligation and need to use your personal data in order to comply with that obligation.

    How We Share Your Personal Data

    A. We may need to share your personal data with third parties for the following purposes:

    • Sale of products and services: In order to deliver products and services purchased on our marketplace from third parties, we may be required to provide your personal data to such third parties.
    • Working with third party service providers: We engage third parties to perform certain functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.
    • Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information may be transferred together with other business assets.
    • Detecting fraud and abuse: We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with applicable law.

    B. When we share your personal data with third parties we:

    • Require them to agree to use your data in accordance with the terms of this Privacy Notice, our Privacy Policy and in accordance with applicable law;
    • Only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.

    Data Retention

    We will take every reasonable step to ensure that your personal data is processed for the minimum period necessary for the purposes set out in this Privacy Policy. Your Personal Data may be retained in a form that allows for identification only for as long as:

    • A. We maintain an ongoing relationship with you. This will enable us to improve your experience with us and to ensure that you receive communications from us.
    • B. Your Personal Data is necessary in connection with the purposes set out in this Privacy Policy and we have a valid legal basis.
    • C. The duration of:
      • (i) any applicable limitation period (i.e., any period during which a person could bring a legal claim against us), and

    We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained.

    Data Security

    We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

    In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    Your Choices:

    A. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

    B. Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, right to ask that we transfer your personal data to a third party, and unsubscribe from our emails and newsletters.

    C. Where you wish to permanently delete your data from our website and other applications, you can choose the option of closing your account. Once your account is closed, all products and services that you access through your account will no longer be available.

    D. We can refuse to accede to your request where it is unreasonable or where you have failed to provide additional information necessary to confirm your identity.

    Data Controllers & Contact

    If you have any questions or concerns about Udua's Privacy Notice or you are looking for more information on how we process your personal data, or wish to exercise your legal rights in respect of your personal data, You can contact us by email at [email]

    We will investigate any complaint about the way we manage Personal Data and ensure that we respond to all substantiated complaints within prescribed timelines.

    Changes to this Privacy Policy: - We may update this Privacy Policy periodically. The 'LAST UPDATED' will indicate the most recent revisions.

    Contact Us: - If you have any questions or concerns about this Privacy Policy, please contact us at contactUdua@gmail.com.

    Thank you for trusting Udua. Your privacy is important to us, and we are dedicated to ensuring the security and confidentiality of your personal information.