Udua is committed to conducting business in an ethical, lawful, and responsible manner. Our Code of Conduct outlines the principles and standards that guide our interactions with customers, employees, sellers, partners, and the community at large. We believe in fostering trust, respect, and transparency in all areas of our business.
Udua expects all stakeholders to act with integrity and honesty. Whether you are an employee, seller, or partner, we require compliance with applicable laws, regulations, and the highest ethical standards in all business dealings. Misconduct, fraud, or dishonesty of any kind will not be tolerated.
In line with our Human Rights Policy, Udua promotes respect for the dignity, rights, and freedoms of all individuals. We expect our employees, sellers, and partners to uphold these values by treating others with respect and fairness, and ensuring that human rights are safeguarded throughout their operations.
Udua values transparency in business practices and encourages open communication. Sellers are expected to provide accurate and honest product descriptions, avoid misleading advertising, and be transparent about product pricing, availability, and delivery times. We hold all stakeholders accountable for upholding these standards.
Udua strictly prohibits any illegal, unethical, or harmful activities within our platform. These include, but are not limited to:
Udua partners with sellers who share our commitment to ethical business practices. Sellers must comply with all applicable laws and regulations, maintain high standards of product quality, and ensure that all products offered on Udua are safe and legal. Any violation of these principles may result in the suspension or termination of the seller's account.
Udua is dedicated to minimizing its environmental impact and expects sellers and partners to take similar responsibility. We encourage sustainable practices in sourcing, production, packaging, and shipping, with a commitment to reducing waste and conserving resources.
Udua is committed to providing a positive shopping experience for all customers. Buyers are entitled to receive the products they purchase in a timely and accurate manner, as described by the seller. Customers are also expected to engage in honest and respectful communication when interacting with sellers, employees, and other users on the platform.
Udua takes violations of its Code of Conduct seriously. If you believe that someone has violated this Code or engaged in unethical or unlawful behavior, please report the issue through our support system. All reports will be thoroughly investigated, and appropriate action will be taken, including the possibility of account suspension or legal action.
Udua is committed to continuously improving its policies and business practices. We regularly review our Code of Conduct to ensure that it remains relevant and aligned with global best practices. We invite all stakeholders to contribute to this process by providing feedback and suggestions.